Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Ruby Fortune has been a familiar name in online casinos since 2003, and for players in Canada, especially those in Ontario, understanding the cash-out process is essential. This practical guide walks you through everything from account setup to wagering math, so you can withdraw your winnings without unnecessary delays.
What You Need First
- A valid email address and a phone number for account verification.
- Proof of identity: a clear copy of your passport, driver’s licence, or national ID card.
- Proof of address: a recent utility bill or bank statement (dated within the last 3 months).
- A payment method that matches your deposit method (most casinos require this to prevent fraud).
- Age verification: you must be at least 19 in most Canadian provinces, but note that Ontario’s legal gambling age is 19 as well.
- Completed KYC documents uploaded before you request your first withdrawal — this speeds up the process.
How to Sign Up
- Visit the official Ruby Fortune website — ca-ruby-fortune.com is the direct link where you can create your account.
- Click the “Join Now” or “Sign Up” button, usually in the top-right corner.
- Fill in the registration form with your personal details: full name, date of birth, email, and address.
- Choose a username and a strong password (use a mix of letters, numbers, and symbols).
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process: upload your ID and proof of address under the “Cashier” or “Profile” section.
- Make your first deposit using a method that suits you, and claim any welcome bonus if you wish.
How Wagering Works
Wagering requirements are the number of times you must bet your bonus amount before you can withdraw winnings from it. Let’s say you deposit €100 (or CAD equivalent) and receive a 100% bonus up to €100. That means you have €200 in your bonus balance. If the wagering requirement is 30x the bonus amount (not deposit + bonus), the math is:
Wagering requirement = 30 × €100 = €3,000.
You must place bets totalling €3,000 before you can convert any bonus winnings to cash. For example, a €10 bet on a slot counts €10 toward the requirement, but if you bet on blackjack, which often only counts 10% toward wagering, then a €10 bet would only count €1. Always check the game contribution percentages.
Suppose you play a slot that contributes 100%. After 300 spins of €10 each, you’ve met the requirement. If you win €500 during those spins, that money is still locked until wagering is complete. After you hit €3,000 in total bets, the bonus funds become withdrawable, provided you have not violated any bonus terms.
Security Overview
Ruby Fortune operates under a license from the Malta Gaming Authority (MGA), which is one of the most respected regulators in the industry. For players in Ontario, the casino may also hold an iGaming Ontario (iGO) license, which ensures strict player protections. The site uses 128-bit SSL encryption to protect your personal and financial data, and all transactions are logged for security audits.
When you log in, always check that the URL starts with “https://” and look for the padlock icon in your browser. Enable two-factor authentication (2FA) if available — this adds an extra layer of security against unauthorised access. Remember that for Canadian players, winnings from a Curacao-licensed casino may be subject to local income tax, but since Ruby Fortune is MGA-licensed, that concern is minimised — however, always consult a tax advisor.
Deposits & Withdrawals
Here is a table of common payment methods and typical processing times:
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | None by casino |
| Interac (Canada) | Instant | Up to 24 hours | None |
| Bank Transfer | 1–3 business days | 5–7 business days | Possible bank fees |
| E-wallets (e.g., Skrill, Neteller) | Instant | Within 24 hours | None |
To make a withdrawal, go to the cashier, select “Withdraw”, choose your method, and enter the amount. Remember that you must use the same method you used to deposit — this is a common strict rule. If you deposited via credit card, the withdrawal will go back to that card. For e-wallets, the process is faster.
For Canadian players, Interac is a popular choice because of its speed and low fees. Ruby Fortune’s mobile-optimised website works perfectly on smartphones, so you can manage deposits and withdrawals on the go.
Pro Tips
Responsible gambling is a priority. Always set deposit limits before you start playing — you can do this under the “Responsible Gaming” section of your account. Set a session time limit so you don’t lose track of time. If you feel you need a break, use the self-exclusion tool, which blocks your account for a chosen period. These tools are there to help you stay in control.
Troubleshooting
- Issue: Withdrawal is pending for more than 48 hours.
Solution: Check your email for verification requests. If nothing, contact customer support via live chat — they typically respond within minutes. - Issue: “Withdrawal method not available” error.
Solution: This usually happens when you have not deposited with that method. Use the same method you used for your last deposit. - Issue: Bonus funds cannot be withdrawn.
Solution: Check the wagering progress bar in the cashier. If you haven’t met the requirement, keep playing until it’s complete. - Issue: Identity verification fails.
Solution: Make sure your documents are clear, not expired, and that your name and address exactly match what you entered at registration. - Issue: Withdrawal is reversed back to your balance.
Solution: Review the withdrawal terms — you may have claimed a bonus with a max cashout limit, or you have an open bet that violates the rules. - Issue: Can’t log in.
Solution: Use the “Forgot Password” link, and if that fails, contact support to verify your account details.
Common Questions
How long does a withdrawal take at Ruby Fortune?
Typical times range from 24 hours for e-wallets to 5–7 business days for bank transfers, depending on the method and verification status.
Are there withdrawal fees?
The casino does not charge fees, but your bank may have a small fee for incoming international transfers. Always check with your financial institution.
Can I withdraw in Canadian dollars?
Ruby Fortune accepts multiple currencies, including CAD, so you can withdraw in Canadian dollars if your account is set to that currency.
What is the minimum withdrawal amount?
The minimum is typically $20 or equivalent, though it may vary by payment method.
Do I need to verify my identity before withdrawing?
Yes, as part of KYC procedures, you must provide proof of ID and address before your first withdrawal.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal within 24 hours before it is processed, but once it’s in processing, it’s irreversible.
Is Ruby Fortune legal in Ontario?
Yes, for players in Ontario, Ruby Fortune operates under the iGaming Ontario framework, which requires strict compliance with local rules.
What games contribute 100% to wagering?
Most slot machines contribute 100%, while table games like blackjack and roulette may contribute less, typically 10–20%.
Final Thoughts
Withdrawing your winnings from Ruby Fortune doesn’t have to be stressful. By understanding the wagering maths, keeping your documents ready, and following the troubleshooting tips above, you can enjoy a smooth cash-out experience. Always play responsibly and know your limits.
